Shipping & Returns

SHIPPING POLICY

WE OFFER FREE SHIPPING ON ALL ITEMS WITHIN AUSTRALIA. 

All orders are processed within 3-5 business days from placement of order.  The shipping timeframe is estimated to be 13-20 business days once the item/s left the warehouse.

Currently, we are only delivering to customers within Australia. 

RETURN & EXCHANGE POLICY

Things to Note:

 

We do not offer refunds nor exchange for the following circumstances:

1. Change of mind

2. The customer incorrectly selected the size and color of the item. 

 

Refund/Return

Our refund policy is only applicable for 21 days upon the receipt of the item/s.  You cannot return the item/s after 21 days. 

To be eligible for a return, your item must be unused and in the same condition that you have received it. Only the following conditions are approved for returns/refund:


1. Damaged item (with photo/video proof of opening a sealed package upon receipt)

2. Incorrect item received (with photo/video proof of opening a sealed package upon receipt)​


To organise a return, kindly email us at anna.alex.shop@gmail.com. 

We reserve the right to change or modify the above policies at our absolute discretion.

Thank you.